Strengthening Patient Care Through Customer Service Excellence

On 23rd August, Tamale Eye Hospital had the privilege of hosting an insightful presentation on Customer Care, led by Mr. Jonathan Kojo, owner of Jowato.

The session was both engaging and impactful, filled with valuable lessons, practical tips, and strategies that will help us enhance the way we serve our patients and clients. Mr. Kojo emphasized that outstanding healthcare is not only about accurate diagnoses and effective treatments but also about the warmth, respect, and attention given to every individual who walks through our doors.

At Tamale Eye Hospital, we strongly believe that excellent care goes beyond treatment—it is also about people care. This session reinforced our commitment to ensuring that every patient experience is marked by compassion, professionalism, and genuine concern.

We extend our heartfelt gratitude to Mr. Kojo for sharing his expertise with us. His knowledge and guidance will undoubtedly help us continue to raise the standard of service and strengthen the bond of trust we share with our community.